Welcome to Rawin Shop’s FAQ page! We’re here to help you navigate your baseball and softball gear shopping experience. Below, you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our team is always ready to assist you.
Product Questions
1. What types of baseball products do you offer?
We specialize in professional-grade baseball and softball equipment. Our product range includes gloves (such as our Heart of the Hide and Pro Preferred series), bats (like the R9 Series and REV1X), apparel, helmets, hats, balls, and leather goods. Whether you’re a beginner or a pro, we have gear to meet your needs.
2. Are your products suitable for all ages and skill levels?
Yes! We offer products for adults and youth players across various skill levels. Our menu includes options from advanced series like Liberty Advanced to more accessible lines, ensuring every player finds the right gear.
3. How do I choose the right glove or bat?
We recommend considering your position, age, and league requirements. For gloves, look at series like Heart of the Hide for premium quality. For bats, the R9 Series offers excellent performance. Feel free to contact us for personalized advice!
Shipping & Delivery
1. Where do you ship, and how long does delivery take?
We ship globally except for some parts of Asia and remote areas. Orders are processed in 1-2 business days. Standard Shipping (via DHL/FedEx) takes 10-15 days after shipment and costs $12.95. Free Shipping (via EMS for orders over $50) takes 15-25 days after shipment.
2. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to monitor your package in real-time and know exactly when it will arrive.
3. Do you offer expedited shipping?
Our Standard Shipping is currently the fastest option. For quickest delivery, place your order early in the week to avoid weekend processing delays.
Returns & Exchanges
1. What is your return policy?
We offer a 15-day return policy from the date you receive your item. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.
2. Are there any items that cannot be returned?
For safety and hygiene reasons, personalized items and used equipment may not be eligible for return. Please see our full return policy for details.
Payment & Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
2. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and speed up future purchases.
Company & Support
1. Where is Rawin Shop located?
We are based in West River, US, at 922 Judge Court East, West River, US 20778. We ship worldwide from our US facility.
2. How can I contact customer service?
Reach out to us at [email protected] for any questions or concerns. We’re here to help you from the sandlot to the stadium!
Still have questions? Email us at [email protected] and we’ll get back to you quickly!