At Rawin Shop, we stand behind the quality of our baseball gear. We want you to be completely satisfied with your purchase from baseballgearoffer.com. If you are not entirely happy, our hassle-free returns and exchanges policy is here to help.

1. Returns & Exchanges Eligibility

You may return or exchange most new, unused items in their original packaging within 15 days of receiving your order.

Please Note: For health and safety reasons, we cannot accept returns or exchanges on the following products:

  • Helmets (Once removed from its original packaging, it cannot be resold for safety and hygiene reasons).
  • Bats that show any signs of use (e.g., ball marks, scratches) or have been removed from their original packaging.
  • Any personalized or custom-made Leather Goods.
  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.

2. The Returns & Exchanges Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Within 15 days of delivery, email our customer service team at [email protected] with your order number and reason for return/exchange. You can use the template provided below.
  2. Wait for Instructions: We will respond within 48 business hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your item. Returns without an RMA number will not be accepted.
  3. Ship the Item: Carefully pack the unused item in its original packaging. Include a copy of your order confirmation or packing slip. Ship the package to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
  4. Inspection & Processing: Once we receive and inspect the returned item, we will process your exchange or refund.

3. Refund Timelines and Methods

After we receive and approve your return:

  • Refunds: Your refund will be processed within 5-7 business days. The funds will be credited back to your original method of payment (Visa, MasterCard, JCB, or PayPal). Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
  • Exchanges: We will ship the replacement item to you as soon as possible. Standard or free shipping charges will apply based on the new order value.

Please note that original shipping fees are non-refundable for changed-mind returns.

4. Return Shipping Costs

Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item).

5. Return Request Email Template

Copy and paste the template below into an email and send it to [email protected] to get started.

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hello Rawin Shop Team,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Product Name(s): [Name of the product(s) you are returning]
  • Reason for Return/Exchange: [Please specify the reason here]

Please provide the return address and further instructions at your earliest convenience.

Thank you,

[Your Full Name]

6. Questions?

If you have any questions about our Returns & Exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected].

We’re here to ensure you have a great experience with Rawin Shop!